Many of us work day to day supporting families, customers and colleagues who have lost a loved one. HEART training workshops will help your employees build resilience to these work challenges.
HEART is packed full of tools and techniques to help us switch off after work, release the emotional pressure and prevent the potential mental problems often associated with our work.
Great session, everything explained really well by the trainers. Workshop will be great for new team members, was needed a few months earlier for colleagues already involved
It was productive and enlightening on how to manage your anxiety and to observe complaints differently using the 3 HEART technique.
I thought Tracy was fantastic. It was really engaging. Liked that we went off to do tasks and watch videos and how lots of the team shared videos and talked too.
The need to understand the definitions and the emotions of losing someone or being a vulnerable customer is important, even though you may have not experienced going through those situations yourself. To be able to understand the experience and emotions means that you can be more equipped in handling those difficult calls in the best way possible