Dealing with loss and grief

Providing guidance, help and support for employees who deal with vulnerable customers. Delivered virtually - 2 x 3 hour sessions supported by online learning for up to 12 managers

HEART – being brave hearted when supporting those who have lost a loved one.
Over 500,000 people die each year in England, leaving bereaved family and friends to cope with the aftermath of loss. Some are shocked by a sudden and unexpected death, some are exhausted by the strain of caring for someone at the end of their life, all are faced with adjusting to a future without the person – baby, child or adult - who has died.
Many of us work day to day supporting families , customers and colleagues who have lost a loved one but how many of us attend training to help us build resilience to these work challenges?
Those of us who work in these professions are often driven by a sense of purpose and often don’t think about tools and techniques to help us switch off after work, release the emotional pressure and prevent the potential mental problems often associated with our work.
Being mentally resilient means;
• Staying mentally strong- You learn tools and techniques to be mentally strong today than you were yesterday so can have mental energy at home as well as at work
• Switching off and sleeping well – essential to recharge and recover from the challenges of supporting what often are very vulnerable adults
• Being active – both mentally and physically at the time that works for you. Often those is supporting roles, give our all at work and then head home shattered and too tired to exercise
• Knowing where you can go for help and support – those of us who support others are brilliant at signposting them to help but how often do you talk to others about your needs.

Get in touch for more information if you would you like to know how we can help with handling loss.


Great session, everything explained really well by the trainers. Workshop will be great for new team members, was needed a few months earlier for colleagues already involved


It was productive and enlightening on how to manage your anxiety and to observe complaints differently using the 3 HEART technique.


I thought Tracy was fantastic. It was really engaging. Liked that we went off to do tasks and watch videos and how lots of the team shared videos and talked too.


The need to understand the definitions and the emotions of losing someone or being a vulnerable customer is important, even though you may have not experienced going through those situations yourself. To be able to understand the experience and emotions means that you can be more equipped in handling those difficult calls in the best way possible


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