Vulnerability
Preparing your employees on how to deal with loss and grief
Lots of employees are heading into the winter months tired, some are thriving, others are new to their role. As we head into another winter, lets make sure we have equipped those who professionally deal with grief, loss, vulnerability with tools...
Dealing with death each and every day
There are a group of hero’s who work each and every day with patients, customers, colleagues and support those who have a lost a loved one. They are a hidden workforce who are mostly needed to: register our death claim bury our...
Make room at work for grief
Grief is the personal experience of loss. Mourning is the process through which, with help from others, colleagues learn to face loss, navigate through it, and slowly, very slowly return to life. Good work is really helpful in this process and...
We are now CPD Certified for our HEART training
HEART is our workshop to help teams understand the behaviours of the bereaved, how to support them and personally to build personal resilience to the daily mental challenges. It's supported by our online learning platform which is available for 3 months...
Supporting the bereaved
Many of us work day to day supporting families, customers and colleagues who have lost a loved one. HEART is our workshop to help teams understand the behaviours of the bereaved, how to support them and personally to build personal resilience...
Vulnerable customers – are you training your teams to help?
There are many different drivers of vulnerability, and the FCA survey pre COVID-19 showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. The FCA defines a vulnerable consumer as ‘someone who, due to their personal...
Common myths about grief
As employers, we need to prepare our managers to help those affected by grief, whether they be working at home or in their workplace. Grieving is a highly individual experience; there’s no right or wrong way to grieve. There are some...