Many of us work day to day supporting families, customers and colleagues who have lost a loved one. HEART is our workshop to help teams understand the behaviours of the bereaved, how to support them and personally to build personal resilience...
There are many different drivers of vulnerability, and the FCA survey pre COVID-19 showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. The FCA defines a vulnerable consumer as ‘someone who, due to their personal...
As employers, we need to prepare our managers to help those affected by grief, whether they be working at home or in their workplace. Grieving is a highly individual experience; there’s no right or wrong way to grieve. There are some...