Vulnerability

September 8, 2020

Vulnerable customers – are you training your teams to help?

There are many different drivers of vulnerability, and the FCA survey pre COVID-19 showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. The FCA defines a vulnerable consumer as ‘someone who, due to their personal...

by dawndavis@letsgethealthy.co.uk

March 30, 2020

Common myths about grief

As employers, we need to prepare our managers to help those affected by grief, whether they be working at home or in their workplace. Grieving is a highly individual experience; there’s no right or wrong way to grieve. There are some...