We continue our HEART campaign this week across the customer service centre at Co-op. Colleagues said of the training: "The best training session I’ve had for three years at Co-op. The trainer was excellent, knowledgeable and informative." Head of Member and Customer...
Last week, we were in our home town of Leeds visiting a strategic retail consultancy, working together to understand what areas of health and wellbeing should be addressed, what challenges it can support, and which channels are best to engage...
Absence is only one area of measurement. The 2018 CIPD report highlighted and celebrated that the average level of employee absence, 5.9 days per employee or 2.6% of working time lost, is the lowest ever recorded by their survey . In 2018 over...
This week we launch our physical activity campaign with a series of promotional days for a Northern based rail provider. Our team are busy on-site at locations across the North of England encouraging uptake and participation. Being around gives all employees the...
Our client recognises the need to offer specialist, skills-based training to colleagues whose daily role is speaking to highly vulnerable customers who are coping with the different stages of grief. These roles are often not recognised for their complexity and...
Annual leave is designed to help you relax, ensuring you are resilient and energised to perform at your peak. However, it is easy to spend the week before, working out of hours, to do more work to cover the time you are...
Kirstie Shapley "Alone we can do so little, together we can do so much." Helen Keller Kirstie only joined us in January and has already made a huge impact on the team. She demonstrated great teamwork throughout March supporting colleagues and ensuring client work...
We were privileged to facilitate a team insight session for one of our clients last week. The team we worked with represent over 5,000 colleagues who work for a northern based rail provider. We have worked with this client for the...
Another great day of delivery across the Pennines in Manchester helping leaders build and improve their mental and emotional resilience. Colleagues were given practical tips and the latest evidence-based techniques to increase their mental capacity and help them to focus on being their...
We have been out and about leading a focus session for one of our rail clients. The session is an opportunity for us to collaborate with the client to design an effective, meaningful and relevant scheme of activities that support both...